Screenshot:Angie Batis| TikTok

Small acts of kindness often make a big impact.

Batis observed the employee offering candy to children as she greeted people with a warm smile.

In the short video, Batis and Krista share a meaningful moment of gratitude.

Southwest Airlines employee, Krista, praised by traveler Angie Batis for her kind customer service.

Screenshot:Angie Batis| TikTok

The employee graciously accepts as both women grow teary-eyed.

When asked by Batis why the airline representative leads with happiness she replied, It feels good.

This heartfelt interaction is an inspiration and a reminder of the power of positivity.

Thank you for sharing this made my week.

Recognizing people for great things, big or small, makes a major difference.

The airline representative went the extra mile to provide some comfort to those beginning their journey to another destination.

Experience a heartfelt interaction between an airline employee and a traveler.